Video Support Engineer (Overnights)


NBCUniversal has an opening for an Video Support Engineer, in the Operations and Technology group. The Support Engineer will be part of a dedicated 24×7 team tasked with supporting and maintaining our Dry Creek Operations Center, including immediately addressing on-air and critical issues as they arise.

  • Responding to outage calls from operations team and leading initial response to any technical issues
  • Working with internal subject matter experts and vendors to resolve problems
  • Implementing software upgrades and system expansion
  • Analyzing problems in software- and hardware-based systems
  • Performance analysis and general system health checks across various technologies
  • Performing periodic maintenance procedures and proactive preventive maintenance actions
  • Developing the skills to become a subject matter expert for a collection of technologies within and across facilities


• BS in Engineering/Computer Science or equivalent professional experience
• 2+ years of support in in a live on-air environment
• Ability to mentor and develop technology workers
• Ability to analyze and troubleshoot complex systems
• Demonstrated ability to effectively apply SDI, IP and TS test equipment and analysis tools
• Demonstrated ability to document complex systems and processes, including the development of maintenance and change procedures
• Ability to communicate processes and requirements to peers and off-site resources, including personnel at remote NBCUniversal sites, stations and vendors
• Effective interpersonal skills
• Excellent verbal and written communication skills
• Customer focused and forward thinking

Knowledge in the following areas:

•On-air and/or NOC operating environments
•Video transmission and compression formats and systems, including, but not limited to, SDI, ASI, MPEG-2, MPEG-4, SMPTE-2110
•Video stream meta data, including, but not limited to, DTMF triggers, timecode user bits, SCTE-35 and -104 triggers, Closed Captioning, Nielsen watermarking
•Automation and control signaling protocols and systems including, but not limited to, serial, GPIO, VGPI, SNMP
•Video synchronization techniques and systems including, but not limited to, NTSC reference, SMPTE-12M timecode, Network Time Protocol and Precision Time Protocol
•IP-based connectivity, routing and switching including, but not limited to, routers, switches, firewalls, Cisco DCM, Nevion
•Single- and multi-view display systems and technology
•Proprietary monitor and control systems, preferably Evertz VistaLink and Grass Valley iControl
•Enterprise computing infrastructure (e.g., enterprise servers, client server, storage devices and systems, hardware and software) as applied to the provisioning, management, storage, operation, scheduling, support and maintenance of the infrastructure
•Desktop, server and VM technology
•Storage technology, including SAN, NAS, RAID and Cloud
•Broadcast automation systems, preferably Grass Valley Morpheus
•SDI and IP video routing systems and their control, preferably GV nVision series, Evertz EQX, EXE, SDVN and Magnum

Eligibility Requirements:

• Interested candidate must submit a resume/CV through to be considered Must be willing to work in Centennial, CO
• Must have unrestricted work authorization to work in the US
• Must have flexibility regarding schedule, including the ability to work overnights, holidays, and weekends as required

Desired Characteristics

• Experience with cloud platforms (AWS, Azure, GCP)
• VMware VCA/VCP certification.
• CCNA/CCNP certification.
• Experience with software development, failure prediction, cloud-based video playout.
• Experience with the following technologies:
• IP Networking/Multicasting
• Streaming Media Protocols (RTP, RTSP, UDP)
• Network and storage infrastructure (Switches, Routers, SANs, DCM, etc.)
• Virtualization technologies such as VMware ESXi
• Master Control Automation Systems such as Grass Valley Morpheus
• Uncompressed and compressed video formats (SDI, SMPTE 2110, H.264, JPEG2000)
• Video Server Systems (Grass Valley ICE, DVS)
• Transmission Encoding/Decoding Systems (Synamedia, Omneon, Evertz, MediaKind, Zixi)
• Management and Control Software (Vistalink, iControl, Convergent)
• IT Systems such as Servers, Workstations, Databases
• SDI Video Distribution (Routers, Frame Syncs)
• Basic and advanced test equipment, such as waveform monitors and transport stream analyzers

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